Welcome to Zmodo Support
[FAQ]How do I stop the automatic renewal and recurring fees for my cloud subscription?
Date:December 06, 2018 02:11AM View:19436
In order to stop the monthly or yearly recurring fees for your cloud subscription, you will need to unsubscribe from the cloud service. You can do so by going to the web app (user.zmodo.com), press the "My Cloud" option and select the device that you would like to unsubscribe. You can also unsubscribe through the mobile app by opening the "Discovery" tab and the "Cloud" page.
Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments.
For the last part, please revise to the following:
Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments. If you deleted your device before unsubscribing from the cloud service, you can either re-add your device to the same account and unsubscribe, or contact Customer Care.
Is this content helpful?
Contact Customer Support