Welcome to Zmodo Support

How do I sign up for the cloud service?

posted this on September 15, 2017 21:56PM

The cloud service will be available to all customers through a free 30-day subscription to our 7-day cloud subscription plan. After the trial expires, customers will be able to subscribe to a paid service of their choice. Follow the steps below to begin your free trial. Please contact us if you are experiencing any issues, or if you would like to provide your feedback and impressions at our dedicated cloud support email: cloudsupport@zmodo.com

 

Activating through a smartphone (mobile app)

 

1. Open the Zmodo app on your Android or iOS smart device and log in using your Zmodo account information. 

 

Note: You will need to update to the new Zmodo app in order to use the cloud service. Once you have downloaded and updated the app, you will need to update your device firmware from the app.

If you are using the old app and are currently enrolled in the Cloud Beta Test, you will need to save your clips to your local storage before updating your app and device firmware, as old footage will be lost. Your device will be eligible for the new official Cloud Service trial after you update it. 

 

2. Press the "Cloud" option as shown below. 

 

Cloud subscription 1

 

3. Press the "Try 30 Days for Free" to select a device to activate the cloud subscription, or scroll down to read more information about the Zmodo cloud services. 

 

Cloud subscription 2

 

4. The app will identify all devices that are currently compatible for the cloud services. Scroll to find your device, and press the "Free Trial" button to begin the free 30-day subscription for the 7-day cloud service on that device. 

 

Cloud subscription 3

 

5. Read the information regarding the cloud service and press "Free Trial" to confirm the free trial. 

 

Cloud subscription 4

 

6. When you see this screen, your cloud trial will have been activated for your current device. Please allow 5-10 minutes after activation for cloud-recorded playback to appear in your app. Repeat steps 2-6 for any other device that you would like to subscribe to the cloud service. 

 

Cloud subscription 5

 

 

Activating through a web browser (web page)

 

1. Open your web browser and type "https://user.myzmodo.com" into the address bar. 

 

2. Press the "My Cloud" option at the top. 

 

webcloud1

 

 

3. You will see your device list, along with devices that are compatible with the Zmodo cloud service. If your device is eligible, press "Start Free Trial" to begin. 

 

Note: If it is not eligible, you may need to update your device firmware from the Zmodo mobile app before subscribing to a cloud service. 

If you are using the old app and are currently enrolled in the Cloud Beta Test, you will need to save your clips to your local storage before updating your app and device firmware, as old footage will be lost. Your device will be eligible for the new official Cloud Service trial after you update it. 

 

 

4. A pop-up window will appear, displaying your current subscription information, information about the cloud service, and more. Please read carefully through the terms of service and the privacy policy, and once you have consented, press "Start Free Trial" and "Subscribe" to begin your cloud service. After you have subscribed, you will have the opportunity to purchase a long-term cloud service plan. Press the "X" to complete.

 

webcloud3

 

5. Your device should display the new cloud service plan. You may have to refresh your page to update your device status. 

 

webcloud5