Welcome to Zmodo Support

When will the cloud service be available?

posted this on August 14, 2017 23:22PM

8/14/2017 Update

 

We are excited to announce that the cloud service will be launching on August 15, 2017. We truly appreciate and value your persistent loyalty, support, and patience throughout this process. It wasn't without its challenges, and we are thankful that you have stuck with us through numerous delays while we worked hard to make an experience that our customers deserve. 

 

In order to enjoy the cloud service, you will need to: 

 

1. Download the new Zmodo 4.0 mobile app for your iOS or Android device. 

 

For the past few months, we have been working diligently to upgrade our cloud infrastructure to provide better service for our products. Compatible products will experience significant performance upgrades including load speeds, streaming speeds, network stability, and more. In order to enjoy the benefits, you will need to download the new app. 


NOTE: If you have devices currently enrolled in the Cloud Beta Test, please save important clips to your local storage before updating your app and device firmware, as old footage will be lost. Your device will still be eligible for the new official Cloud Service trial after you update it.

 

2. Claim your free cloud trial and get started! 

 

As a sign of our gratitude, we would like to reward all of our customers with a free 30-day subscription to our 7-day cloud service. You can claim your free cloud trial once you have updated your Zmodo app. For step-by-step instructions, please visit the "How do I sign up for the cloud service?" FAQ