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[FAQ]My device has already been added by another account.
Date:May 09, 2020 10:07AM View:12170
For security purposes, each Zmodo device can only be bound to one unique Zmodo account. If you receive a message during setup that tells you that your device has already been added to another account, you will not be able to add the device to your account.
1.If your device is new, please contact us through Live Chat with your Device ID# and invoice info for further assistance. The Device ID# can be found on a label on the device and usually begins with ZMD, 14, or 15.
2.If your device is not new, you will need to contact the previous owner and ask them to remove it from their Zmodo account. If you don't know the previous owner please contact the seller of the device.
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