Welcome to Zmodo Support
[Troubleshooting] My Zmodo device isn't working after the app update
Date:May 17, 2018 21:25PM View:67767
Once you have updated your app, you may need to update your Zmodo device to a new firmware (if available). The app will prompt you when a firmware update is available. In order to manually update it or to check if you have an up-to-date firmware, please view the "How do I manually update the firmware for my device" FAQ on support.zmodo.com. The devices below do not currently have a firmware update, but a new firmware will be released soon.
Temporarily, if you have one of the devices below with the listed firmware, you will need to download and use the "MeShare" mobile app. You can log in using your Zmodo account information. This applies to...
NVRs with firmware: 40.0.x.x; 43.1.x.x; 43.90.x.x; 43.91.x.x; 43.5.x.x; 18.104.22.168, 22.214.171.124
IP Cameras with firmware: 7.0.0.x; 7.1.0.x; 7.4.0.x; 7.21.0.x; 7.22.0.x; 7.23.0.x; 4.1.0.x; 4.0.2.x; 5.2.0.x
DVRs with firmware: 70.0.x.x; 70.1.x.x; 70.2.x.x; 70.3.x.x; 72.0.x.x
If your device has one of the listed firmwares, please download the MeShare app for temporary use. The MeShare app can be downloaded from Google Play or the App Store.
Is this content helpful?
Contact Customer Support