[FAQ] What if I have a dual-band router or a 5GHz-only router?

Date:May 14, 2019 16:54PM View:50095

If you have a dual-band router, we recommend that you connect the Pivot Cloud on the 2.4GHz band. 

 

If you have a 5GHz-only router, please contact Customer Care for assistance.

The best way to contact Customer Care regarding this issue is through email. Please email support@zmodo.com. 

 

You can also reach our Customer Care through the 24/7 Live Chat at www.zmodo.com or through the mobile app by going to the "Me" section and pressing "Zmodo Support". 

Or, you can call 217-903-5037. Our call center hours are Monday through Friday from 8AM - 8PM CST.